Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
Digital Marketing Content Coach / Team Leader
Workplace: Warszawa
Nr Ref.: 00555476
What will you do?
In our team, you will support global market in terms of content maintenance and manage a team of Digital Coaches, mostly you will:
- Provide regular feedback over team performance, risks and issues
- Analyze market requests regarding technical defect or content maintenance
- Create guidelines and step by step guides for ultimate users
- Understand of defect root cause and support ultimate users
- Manage the requests fulfillment, including sharing processes improvement ideas
What do we expect from you?
- Approx. 2 years of professional experience in managing teams
- Fluent English
- Proved experience in Digital Marketing or Customer Service
- Experience with Content Management Systems, Jira, ITSM tool
- Technical background nice to have
What can we offer:
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
