Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Gdansk, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com.
As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
- Engage with Clients through various channels (email(priority), chat, phone) to assist them with any inquiries related to their Digital Ads Accounts.
- Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
- Collaborate with relevant internal teams to find effective solutions promptly.
- Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
- Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
- Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
- Assist Clients in managing and updating their profile information on the digital advertising platforms.
- Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
- Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
- Fluency in Italian language (C1 level required) and proficiency in English (B2 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
- Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
- Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
- Detail-oriented and well-organized.
- Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
- Proven experience in customer support or related role will be a strong advantage.
- Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc. will be an asset.
- Experience in data analysis and reporting tools to assist with analytics-related queries is a plus.
- Hybrid mode of employment until further notice (2 days in the office in Cracow, 3 days at home).
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Gdansk, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com.
As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
- Engage with Clients through various channels (email(priority), chat, phone) to assist them with any inquiries related to their Digital Ads Accounts.
- Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
- Collaborate with relevant internal teams to find effective solutions promptly.
- Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
- Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
- Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
- Assist Clients in managing and updating their profile information on the digital advertising platforms.
- Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
- Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
- Fluency in Italian language (C1 level required) and proficiency in English (B2 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
- Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
- Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
- Detail-oriented and well-organized.
- Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
- Proven experience in customer support or related role will be a strong advantage.
- Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc. will be an asset.
- Experience in data analysis and reporting tools to assist with analytics-related queries is a plus.
- Hybrid mode of employment until further notice (2 days in the office in Cracow, 3 days at home).
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.