Ciber is a global IT consulting company delivering services all over the world. The office located in Poznań is the first branch and Ciber's main Competence Centre in the Central Europe. Our local Shared Service Center in Poznan provides services worldwide in area of: IT, Finance and Accounting as well as Recruitment.
By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance.
Choose a career at Ciber and enjoy an environment where being challenged and rewarded is a part of daily life. We believe people are our greatest asset, so we are always interested in your point of view on problems, ideas, and solutions. Take the chance and don't worry, we understand – beginnings can be difficult, but you can always ask for help - every question deserves an answer.
- Continuously training team members
- Leading and motivating team members
- Interviewing potential team members
- Monitoring work and reports on progress against service level targets.
- Building and enhancing strong relationships with customers and vendors
- Acting as escalation point for the client
- Identify and implement improvements to the team.
- Ensure that the team uses appropriate knowledge and practices in order to provide effective and efficient service
- Undertake regular staff performance reviews
- Deal with workload peaks without compromising standards
- Provide regular and ad-hoc management reports as requested
- Implement and review technical and procedural documentation
- Managerial skills record (at least 3 years) in IT support and/or service delivery environment
- Full working proficiency in the English language (German – highly desirable)
- System, application and network knowledge (Windows/Win Server, Unix, Mac OS, Active Directory, Exchange, Lotus, LAN/WLAN, Anti-virus, Firewall),
- Strong leadership and interpersonal skills
- Superb communication and presentation skills
- Ability to prioritize and spread the workload
- Positive drive and enthusiasm with a willingness and desire to grow and develop
- Understanding of IT service delivery environment
- Certificates highly preferred (Microsoft, Apple, Cisco, ITIL, etc.)
- Reliability and flexibility – able to respond to changing demands and take on additional responsibilities as required
