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Currently we are looking for the Disaster Recovery Coordinator.
On this position you are responsible for maintaining the ongoing recovery capability within the company to match agreed needs, requirements and timescales of the business. The Disaster Recovery Coordinator executes the IT Service Continuity Management process and is responsible for day-to-day management, quality and integrity of the ITSCM process execution. The Disaster Recovery Coordinator schedules, plans, coordinates, manages and documents ITSC tests with the responsible delivery centers and the involved customer and 3rd party providers. This is to make sure that the ITSC Plans are executable, the recovery objectives are reachable and any possible inconsistencies in the documents are recognized and corrected.
- Good communication capabilities
- Good coordinating skills
- Independence
- Self-motivation
- Results orientation
- Self confidence
- Ability to organize and reach across organizational entities
- Ability to achieve/sustain account quality, service commitments, documentation standards, compliance and audit readiness
- ITIL Foundation level
- Applied knowledge and understanding of the serviced technical environment
- Applied knowledge and understanding of the business continuity and risk management area (e.g. ISO22301 – Business Continuity Management)
- Applied knowledge and understanding of the respective ITIL process within a commercial environment
- Demonstrate relevant IT experience within IBM or external, e.g. Customer facing roles, IT Management, Project Management.
- Account / Service Governance
- Project Management skills (ability to plan, organize and coordinate the testing of recovery procedures)
- Appreciation of contracts construction and terminology
- Appreciation of financial and business controls operations
- ITIL Intermediate level: Service Design module
- Experience of delivering within a Service Management environment
- Experience within Strategic Outsourcing
- Negotiation skills