Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Very good knowledge of German and English language
- MS Office (Excel is essential, Word, PowerPoint)
- Highly developed communication skills, openness to new, interesting tasks
- Good analytical skills, precision, patience and ability to draw conclusions quickly
- Experience in a similar position would be an asset
- Assign tickets to IT Technicians ensuring fair distribution
- Coordination and dispatch of Field Service technicians to customer sites according to dispatch schedule, customer requests, specifications or needs
- Ensure the consistent and timely resolution of tickets. Coordinate with IT support team (SDMs) on priority issues
- Communicate with end-user to assist IT technicians to deliver outstanding service
- Manage subcontractors when needed: couriers’ services and/or external partners
- Feedback daily to line manager daily on part delays, customer rebook’s etc.
- SLA/Tickets Queue management
- Escalations handling
- Monitoring dispatch team’s PowerBI usage as well as dispatch critical tickets awareness
- Proactively see where we can make improvements and feedback to line manager
- Very good knowledge of German and English language
- MS Office (Excel is essential, Word, PowerPoint)
- Highly developed communication skills, openness to new, interesting tasks
- Good analytical skills, precision, patience and ability to draw conclusions quickly
- Experience in a similar position would be an asset
- Assign tickets to IT Technicians ensuring fair distribution
- Coordination and dispatch of Field Service technicians to customer sites according to dispatch schedule, customer requests, specifications or needs
- Ensure the consistent and timely resolution of tickets. Coordinate with IT support team (SDMs) on priority issues
- Communicate with end-user to assist IT technicians to deliver outstanding service
- Manage subcontractors when needed: couriers’ services and/or external partners
- Feedback daily to line manager daily on part delays, customer rebook’s etc.
- SLA/Tickets Queue management
- Escalations handling
- Monitoring dispatch team’s PowerBI usage as well as dispatch critical tickets awareness
- Proactively see where we can make improvements and feedback to line manager
- Buddy program
- Flat hierarchies
- Food allowance
- Health insurance
- Internal career development
- Job with purpose
- Life insurance
- Sport allowances
- Buddy program
- Flat hierarchies
- Food allowance
- Health insurance
- Internal career development
- Job with purpose
- Life insurance
- Sport allowances
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.