Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
Dispute & Credit Control Clerk with French
Workplace: Warszawa
Nr Ref.: 00637949
Key responsibilities:
- Contacting customers regarding overdue accounts and determine reasons for non-payment
- Timely handling of incoming customer complaints and queries via phone and e-mail
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
- Delivering a consistent and professional level of service and maintaining good customer relations
- Achieving set revenue targets and call quality objectives
What we expect:
- Very Good French (B2/C1) and Good English (B2)
- Stress resistance
- Persuasion
- Analytical approach
- Experience in Customer Service and SAP knowledge nice to have
What we can offer:
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
