Dispute Team Leader
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- High level customer service skills and very good communication skills
- Strong people management skills (at least 1 year of experience)
- Previous experience in Dispute is a must
- Fluent English
- Strong people management skills (at least 1 year of experience)
- Very good analytical skills, able to prepare complex analysis and reporting
- Able to improve the process and to motivate the staff to do the same
- Ability to delegate tasks and set deadlines
What duties will help you grow?
- Manages a team of Dispute and Deductions Specialists
- Handles complex client specific queries, issues or escalations within the client context
- Managing the escalations and overall team cycle time and effectiveness for deductions and disputes; Acts as first escalation point for contested disputes and deductions
- Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions
- Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions
- Attends f2f customer meetings if required
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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