Disputes Agent Czech Speaker
What will you do?
- Deal with all types of Customers\' queries and disputes within the role
- Ensure complaints/requests sent via systems are cleared timely and that no unmatched item remains open
- Handle day-to-day activities and cooperate closely with customer service representatives, salesmen, Accounts Receivables and managers to ensure ‘on time’ resolution
- Collect relevant information and follow up on other parties to complete the dispute resolution
- Communicate mainly in writing with customers and the Client in a professional manner
Who are we looking for?
Before you start our induction training we will check if you:
- are open to start international career
- want to work with Czech language
- have strong analytical skills
- are willing to resolve Customers’ disputes
- speak very good Czech (C1 level) and English (B2 level)
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.