Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
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Resolving escalations concerning invoicing for services rendered
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Preventing reoccurrence of complaints by cooperating with various internal teams
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Adhering to contractual obligations when supporting the Client
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Managing the team performance using metrics, capacity study and performing quality checks
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Managing development and career of team members by performance and talent discussions
- Very good English (C1 or C2)
- Proficiency in computer skills (MS Office)
- Experience in Customer Service, dispute resolution or any similar area and SAP knowledge above 2 years required
- 1 year experience in managing high performing team
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform