Job Description:
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Projects mostly in Financial Services industry
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Provide support in developing and implementing organization-wide, multichannel customer journeys
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Help plan, design and implement multichannel operating models spanning entire product and customer lifecycles
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Participate in developing and implementing new digital distribution channels or enhancing their existing features
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Assist in designing user interfaces for both internal and external applications
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Proactively pursue, track and tackle emerging or unexpected issues
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Conduct effective interviews and collaborate with client representatives
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Help provide assistance to team members within your field of knowledge
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Assist in detecting, pursing and collaborating on potential sales opportunities
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Maintain cutting-edge knowledge and skillset through internal and external training programs
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Perform admirably and in a manner reflecting positively on the team and Accenture
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Travel to locations in Poland and abroad for training and project engagements
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Maintain optimal capability throughout projects of extended duration
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Honors or Master’s degree from a world class university proven by superior academic record
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Minimum 1 year of consulting experience working in customer experience or user experience area or electronic/mobile distribution in the financial services industry or a proven internship record in the aforementioned fields
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Knowledge of the digital and multichannel fields of distribution, preferably proven by experience gained by operating at all stages of distribution channel development lifecycle – from initial strategy projects through to full program delivery
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Knowledge of customer journey methodologies and ability to translate customer value and moments of truth into innovative business and marketing processes design
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Exposure to designing and fine-tuning multi-channel operating model and applying digital innovations to distribution channels: branch, call center, online, ATM, mobile would be considered an asset
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Knowledge and experience in user interface design for consumer applications, preferably mobile devices and web apps or sites would be considered an advantage
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Knowledge of architecting and applying user-centered process designs while working collaboratively with customers, users and cross-functional teams would be an asset
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Knowledge of design and prototyping tools, such as Photoshop, Illustrator, Dreamweaver, Fireworks, Flex would be an asset
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Knowledge of salesforce motivation and performance measurement would be considered an asset
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Knowledge of financial services business model, products and value drivers would be an asset
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Strong problem-solving skills combined with the ability to creatively untangle complex issues and develop innovative and efficient solutions within a narrow time frame
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Exceptional presentation skills and an ability to explain complex concepts in non-technical language and clearly elaborate on business value generated through their application
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Excellent communication (written and oral) and interpersonal skills
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Permanent employment contract
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Benefits package: private medical care, lunch vouchers, sport club card, life insurance and personal accident insurance, ability to use the corporate credit card AMEX Gold
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Remuneration for work in overtime
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The Employee retains the right to 100% remuneration at sick leave
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Mentor, who will help you fully exploit the development opportunities in the company
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Attractive training package (including international training), as well as permanent access to a comprehensive knowledge base and the assistance of international experts
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Training at our headquarters in the USA
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Inclusion and diversity value - we’ve received numerous awards in this area, including ‘Top 25 Companies for Diversity’
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Opportunity to work with Global TOP Clients on large projects
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Dynamic, international working environment
