At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
Motorola Solutions is a global communications leader powered by a passion to invent and an unceasing commitment to advancing the way the world connects. The Learning organization is committed to equip our employees, partners and customers with the knowledge required to plan, deploy and maintain Motorola Solutions first responder equipment. Additionally, Motorola Solutions Learning has the mission to provide training solutions that align to business strategy and employee learning needs. As part of the Learning organization, the operations organization enables the Learning organization to deliver courses and content globally as required and to act as the intermediary for the Learning organization elements, its suppliers and third party support vendors.
Job Description
The DITA/HTML Application Support person will be the primary development lead for HTML content in a multi-system environment.The support lead will also troubleshoot identified issues and track tickets raised in Jira. The support person will:
- Maintain existing DITA-OT HTML Plug-Ins in support of multiple output formats and languages.
- Design / build new functionality for existing Plug-ins and design / build original Plugins
- Maintain data integrity and cross-platform functionality in supported systems.
- Provide support to end users, including resolving issues and escalating faults to the appropriate work stream. Actively participate in testing new functionality / applications prior to going live.
- Understand and work with documentation designers to ensure teams’ applications needs are met and are fairly represented on regional or global projects.
- Act as the Subject Matter Expert (SME) for HTML based plugins developed on Darwin Information Typing Architecture (DITA), Darwin Information Typing Architecture Open Toolkit (DITA-OT) published through the Content Management System (CMS) easyDITA
- Participate in DITA or documentation Community of Practice (CoP)
- Develop one off solutions in HTML, CSS, JS or XML in other systems that host basic HTML sites
- Document development in appropriate repositories such as GIT
- Develop and maintain stylesheets in Extensible Stylesheet Language Transformations (XSLT) and execute other XML transformations
- Work with development team members to identify problems and possible tool improvements
- Consult with strategy SME(s) on enhancements and capabilities of a particular tool(s)
- Communicate with MSI internal IT Support
- Ensure compliance to architecture requirements
- Ensure compliance to documentation standards
- Be responsible for software compliance criteria and audits
- Write easyDITA / Oxygen plugins, add-ons, reports, integrations, API calls, etc.
- Develop and maintain knowledge regarding trends and best practices for learning solutions in the industry
- Identify technology or product synergies between the Learning organization and the rest of MSI
- Mentors and coaches functional project teams.
- Maintains a network of business contacts across Motorola Solutions
- Persuasive and effective in facilitating personal and group decision-making.
- Develops and implements communications plans relative to supported tools.
- Leads or participate in at least one community of practice within Motorola Solutions
- Effective in facilitating team and business decisions.
- Collaborate closely and share knowledge with peers to investigate, recommend and / or implement changes to the Learning organization business model and overall strategy
- Bachelor's Degree
3+ years experience in HTML Development - 1+ years experience with content management systems in a corporate learning environment preferred
- Systematic approach to problem solving
- Excellent written communication skills
- Ability to communicate concisely and accurately about timelines, project plans and objectives
- Excellent verbal communication skills including ability to prepare and deliver presentations to groups
- Ability to handle projects independently, as well as part of a collaborative team
- Ability to work quickly and effectively to meet deadlines
- Flexibility to adapt to changing priorities
- Possess some design ability in all standard software and tools.
- Flexibility to work different hours as required, e.g. upgrade/migration work could result in a need for weekend or evening testing; working with the US may mean occasional evening meetings
- English language – Proficient (written and spoken).
- Experience of some or all of the following systems is desirable: Clarify, Vasont, easyDITA, Acrolinx, oXygen,
- Experience with a broad range of content creation environments, including DITA, CMSes, LMSes, DocBook, XML, XSL, etc.
- Candidate should be educated to college/university level in Computer Science or related subject, or have the equivalent work experience
- Knowledge of documentation and learning industry standards and practices
- Ability to develop and maintain DITA OT stylesheets or execute other XML transformations
- Ability to write applications’ plugins, add-ons, reports, integrations, API calls, etc.