Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
The role holder will be responsible for designing small/medium/large Service Desk solution. They are a competent design authority for solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design and deliver specific solutions and strategies as response to customers requirement.
Responsible for the design and communication of structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Changes to service, process, organization, operating model and other aspects may be required in addition to technology components, and solutions must demonstrate how agreed requirements (such as automation of business processes) are met, any requirements which are not fully met or, and any options or considerations which require a business decision. The provision of comprehensive guidance on the development of, and modifications to, solution components to ensure that they take account of relevant architectures, strategies, policies, standards and practices and that existing and planned solution components remain compatible.
- Has responsibility for technical input to qualification and business approval meetings to make a recognized contribution.
- Designs Service Desk solutions which need minimal review following peer review.
- Defines the approach to solution development ensuring an acceptable cost structure.
- Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu’s reputation in the market place.
- Uses influential relationships with customers’ management, and Fujitsu sales and project management staff, to contribute to winning the business.
- Designs innovative solutions incorporating components from contributing specialists.
- Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.
- Master Degree, preferably in Computer Science or Business Management or equivalent experience.
- At least 1 year of experience in similar role.
- Knowledge of Service Desk operations on Manager level or higher.
- Experience in designing Service Desk solution.
- Business English (C1 level)
- Takes full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the organisation.
- Facilitates scoping and business priority setting for any changes, engaging senior stakeholders as required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to solution.
- Maintains an in-depth knowledge of Service Desk specialisms, and provides expert advice.
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.
- Has experience in change implementation planning and management.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Has responsibility for technical input to qualification and business approval meetings to make a recognized contribution.
- Designs Service Desk solutions which need minimal review following peer review.
- Defines the approach to solution development ensuring an acceptable cost structure.
- Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu’s reputation in the market place.
- Uses influential relationships with customers’ management, and Fujitsu sales and project management staff, to contribute to winning the business.
- Designs innovative solutions incorporating components from contributing specialists.
- Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.
- Master Degree, preferably in Computer Science or Business Management or equivalent experience.
- At least 1 year of experience in similar role.
- Knowledge of Service Desk operations on Manager level or higher.
- Experience in designing Service Desk solution.
- Business English (C1 level)
- Takes full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the organisation.
- Facilitates scoping and business priority setting for any changes, engaging senior stakeholders as required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to solution.
- Maintains an in-depth knowledge of Service Desk specialisms, and provides expert advice.
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.
- Has experience in change implementation planning and management.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.