Dutch speaking user support specialist

Job description:

The successful candidate will be part of a Dutch speaking team dedicated to provide 1st level of IT support by phone and email both in Dutch and English.

An intensive training is given before starting work, you don't have to be an IT specialist :-)

Core duties:

• Answer user calls and register tickets in service applications
• Ask qustions in order to understand and diagnose problems
• Provide telephone first level support using remote tools according to procedures
• Documentateany actions in ticketing system
• Escalateissues to upper levels if necessary

Candidate profile:

• Fluency in the Dutch language (work in Dutch ona daily basis)
• Excellent English both speaking and writing
• Customer friendly attitude
• Computer literacy
• Willing and ability to learn new IT skills
• Experience in customer service will be an asset

We offer you:

• Contact with the Dutch language and other foreign languages
• Intensive training before starting the job
• Possibility to learn new professional skills
• Attractive salary + benefits
• Permanent work contract (full time)