Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Dutch Trainee Customer Support Officer
Miejsce pracy: Location: Wrocław
Nr Ref.: 5-26-31616/PC
Opis stanowiska:
Do you know English and Dutch?
If so, boost your career with one of the most prestigious international companies providing customer services on the position of
Dutch Trainee Customer Support Officer
Job Type: Full Time.
Operating hours: Monday - Friday.
Responsibilities:
- Creating new accounts/ adding new users to existing accounts and updating necessary changes in Entitlement Database.
- Ensuring created account flows through all customer database interface, failing which primary Ccare team to involve appropriate co-work groups for assistance.
- It’s the responsibility of the Primary Customer Care Agent to open a case in Clarify for every new incident/request reported by the customer.
- A proper clarify case to be dispatched to the appropriate group.
- Ensuring adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
- Handling customer phone calls and address their issues in a timely manner.
If so, boost your career with one of the most prestigious international companies providing customer services on the position of
Dutch Trainee Customer Support Officer
Job Type: Full Time.
Operating hours: Monday - Friday.
Responsibilities:
- Creating new accounts/ adding new users to existing accounts and updating necessary changes in Entitlement Database.
- Ensuring created account flows through all customer database interface, failing which primary Ccare team to involve appropriate co-work groups for assistance.
- It’s the responsibility of the Primary Customer Care Agent to open a case in Clarify for every new incident/request reported by the customer.
- A proper clarify case to be dispatched to the appropriate group.
- Ensuring adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
- Handling customer phone calls and address their issues in a timely manner.
Wymagania:
- Easily communication in Dutch and English (B2/C1)
- Customer orientation
- High interpersonal skills
- Detail oriented and well-organized
- Good knowledge of MS Office applications
- Willingness to work in Wroclaw
- Customer orientation
- High interpersonal skills
- Detail oriented and well-organized
- Good knowledge of MS Office applications
- Willingness to work in Wroclaw
Informacje dodatkowe:
Benefits:
- Possibility to develop one's professional skills in a well-structured and international organisation
- Attractive salary
- Friendly atmosphere
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application: wroclaw8@grafton.pl
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
- Possibility to develop one's professional skills in a well-structured and international organisation
- Attractive salary
- Friendly atmosphere
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application: wroclaw8@grafton.pl
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
