E-Commerce Process Specialist with English
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the E-Commerce Process Specialist
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Responsibilities
- Review and provide information about the situation of their orders, deliveries and invoices data
- Performing operations for the E-Commerce related processes (caring for the correctness and timeliness, knowledge of procedures, rules & improvements) across multiple countries
- Managing improvement projects in the O2C area
- Proactively look for improvements and sustainable solutions in the O2C area
- Prevent repetitive issues through root cause analysis, addressing, enforcement and making actions
- Performing operations on E-commerce customer platforms
Qualifications
- University Graduate (min. Bachelor)
- 1-2 years of experience in Customer Services
- Fluent in English
- Excellent communication skills, ability to cooperate with external and internal customers
- Problem solving and decision making ability
- Ability to work with various IT applications (SAP, CRM, ARC, reporting tools, etc.)
- Advanced knowledge of MS Office: focus on Excel, Access
- Strong analytical skills
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)