E-Commerce Process Specialist with English

Inviting applications for the role of the E-Commerce Process Specialist

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities

• Review and provide information about the situation of their orders, deliveries and invoices data
• Performing operations for the E-Commerce related processes (caring for the correctness and timeliness, knowledge of procedures, rules & improvements) across multiple countries
• Managing improvement projects in the O2C area
• Proactively look for improvements and sustainable solutions in the O2C area
• Prevent repetitive issues through root cause analysis, addressing, enforcement and making actions
• Performing operations on E-commerce customer platforms

Qualifications

• University Graduate (min. Bachelor)
• 1-2 years of experience in Customer Services
• Fluent in English
• Excellent communication skills, ability to cooperate with external and internal customers
• Problem solving and decision making ability
• Ability to work with various IT applications (SAP, CRM, ARC, reporting tools, etc.)
• Advanced knowledge of MS Office: focus on Excel, Access
• Strong analytical skills

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)