Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Strategic:
- Liaise with eContent experts to lead complex projects and work to set up new processes, increase service adoption, improve user experience.
- Ensure eContent standards, procedures and best practices is maintained
- Identifies and drives data issues to resolution
- Identifies opportunities to improve quality alignment across brands, tools and processes.
- Proactively analyze and identify problem areas and plan/implement steps for process improvement to impact quality and production
- Actively highlight & mitigates risks associated with new and existing processes/initiatives
- On-board & train BCO’s & Sales on process related changes or enhancements
- Ensure incidents/change request/RFI are documented & executed based on priority level. Highlight risk and alarms based on the situation if foreseen
- Identify drivers that positively/negatively affect the data and operational reports
- Collaborate on initiatives leveraging own expertise and business partners
- Excellent Communication Skills
- Bachelor’s degree
- Highly organized, detail oriented, and results focused
- Proficiency in MS Office and data capture principles
- Analytical expertise with demonstrated data management skills
- Experienced in e-Retailer content management
- Strong business acumen and demonstrated ability to think strategically
- Ability to develop solutions to complex problems requiring the use of ingenuity and creativity to formulate approaches and strategies that may fall outside of historical norms
- Should be a team player
- Client centric
- Customer Service Oriented
- Flexible and adaptable
- Strong leadership skills
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
