- Consult with Global, Regional and local L&D teams to identify Virtual Classroom (VC) deployment needs,
- Supports on-boarding and upskilling for stakeholders new to the VC platform,
- Coach and share best practices across the KPMG network,
- Participate in project planning to ensure adequate VC learning systems support for the Functions (Audit, Advisory, Tax) and regions (ASPAC, EMA, Americas),
- Maintains VC calendar that includes scheduling courses/sessions and confirming availability of resources,
- Provide learning content administration as well as technical and VC design guidance to course owners,
- Troubleshoot basic technology issues during sessions and create/ follow up on tickets for login and system issues,
- Escalate issues with appropriate stakeholders in a timely manner,
- Monitor system issues, looking for patterns and trends related to server / regional access / connectivity,
- Create course, VC and curriculum as requested,
- Ensures a consistent approach to member firm VC deployment that follows the global standard operating procedures,
- Generate usage or custom reports for various stakeholders (global / region / member firm),
- Support third party provider to ensure quality and consistency of services,
- Create post session evaluations for live or playback sessions,
- General administrative duties as required.
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- A degree or equivalent in business administration, human resources, economics, event management etc.,
- Ideally you will have had some experience either supporting the organisation of training courses, event management, online training solutions or human resources experience,
- Excellent communication skills – verbal and written,
- Ability to collaborate with a network of diverse and often virtual internal and external stakeholders, colleagues, subject matter experts and content developers,
- Experience with supporting and trouble-shooting technology based learning, learning management system,
- Experience with reporting, including generating data feeds in and out of other systems,
- Experience implementing Standard Operating Procedures (SOPs),
- Business fluency in English is essential for this role,
- A good understanding of either German or French would also be an advantage,
- A strong working knowledge of the MS Office suite: Word, Excel, PowerPoint is essential,
- Excellent time management skills,
- An organised and structured working ethic and can manage own workload independently,
- Friendly manner and works well in a team environment – both within the office as well as with a larger virtual team,
- International experience either having lived, studied or worked abroad or worked with other countries from Poland is an advantage.
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