Ogłoszenie numer: 2041740, from 2018-08-24
PMI Outsourcing Sp. z o.o. providing personal consulting services in the field of recruitment as well as human resources and payroll, for the Client – Kerry Polska Sp. z o.o. - currently looking for experienced professional to take position of:
Customer Care Specialist for Romanian market
Location: Wrocław, Wrocław, Oleśnica
Job description
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Markets to cover: Romania
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Maintain professional, timely and effective communication with all parties
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Responsible for all aspects of account management, administration, account queries and sales support business development
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Manage the order process in line with company procedures by proposing
improvements where necessary -
Ensure service issues do not arise by clarifying customer requests. Managing expectations, by determining the cause, seeking solutions and escalating appropriately
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Develop and maintain excellent relationships with customers
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Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers
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Develop strong relationships with the rest of the supply chain team
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Gather information and drive improvements
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Support sales by reporting on account activity and forecasting
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Remain fully flexible to meet business requirements and demands
Requirements
- School diploma, general education degree or equivalent
- Fluent Romanian and English
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
We offer
- Challenging and interesting job
- Growth and development opportunity
- Competitive compensation
- Medical care