Team Leader (CSR/IT support) with German
Miejsce pracy: Poznań
Nr ref.: JO-1902-424195mm_german_3
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international well known organization for its new Centre, we are currently looking for candidates for a position of:
Team Leader with German (m/f)
City: Poznań
JO-1902-424195mm_german_TL
Responsibilities:
- Create an stimulating team spirit within the team
- • Oversee day-to-day operation
• Set clear goals for the team members
• Provides clear, concise and relevant communication
• Resolves customer escalation in a timely manner
• Plans and distributes workload appropriately
• Inspire team members
• Discover development needs and work to fulfill them
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Produces and analyses management reports to allocate work and report on trends
• Suggest and organize team building activities
Experience Required:
- Very good knowledge of German
- Very good knowledge of English
- Proven work experience as a team leader or supervisor
- Outstanding orientation on customer
- Excellent communication, leadership and coordination skills
- Decision-making skills
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent administrative skills and ability to analyse data and produce reports
Offer:
- Multibenefit package
- Medical package
- Multisport card
- Modern offices in the city center
- Work-Life balance support
- Trainings, opportunity for personal development and advancement within the company
- additional day off