Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.
Currently, to our IOS Center in Krakow we are looking for candidates for the position of:
English Customer Service Advisor
Place of work: Cracow
Job Description:
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
- Proactive flagging incidents where no knowledge solution was found,
- Accurate and timely hand off to other resolving teams.
Candidate's profile:
- Very good English language skills both verbal and written,
- Basic IT knowledge (Vista/2000/XP, MS based applications),
- Basic technical support experience would be an advantage,
- Professional telephone manner,
- Flexible, well-motivated team player, able to work under pressure.
What do we offer to the candidates:
- Interesting and stable job within an international team,
- Competitive salary with an attractive benefits package,
- Opportunity to develop your career with one of the world’s most respected IT companies,
- Friendly working atmosphere.
