Enterprise Network Engineer

Position Summary
The ENE position is the technical interface between the Global Services and Technical Sales organisations and the Product Development group. This position is expected to have comprehensive product knowledge and ability, expert network engineering and application delivery knowledge, as well as troubleshooting and design review skills. ENEs will spend about 75% of their time resolving escalations with the rest on other projects as required.

Attractions of the Job
ENEs are an integral member of a dynamic, highly technical team on a number of our technologies. Our engineers assist many leading companies across the globe in a variety of industries, on infrastructure that is vital to their business operations. There are many opportunities to specialise in our diverse catalog of solutions and to become subject matter experts in multiple fields. With the customer handling skills and high level of technical expertise this role will provide ENEs are in high demand at Company and throughout the industry.
Responsibilities:

First major responsibility (75% of time)
· Provide expert technical support to investigate and resolve complex issues on products (software and hardware) for the Field Services, Network Support, Consulting and Training organisations, both remote and occasionally on-site.
· Take ownership of technical issues of any complexity with minimal need for supervision or assistance.
· Assist Technical Sales Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements.
Second major responsibility (10% of time)
· Work with Product Development and Product Management to ensure products are developed in ways that meet customer requirements.
· Validate and distribute issue-specific software solutions.
· Be the interface with Product Development group on behalf of all Global Services.
Third major responsibility (10% of time)
· Mentor technical support engineers.
· Be responsible for CERT and security release alerts to customer install base while working with product development.
Fourth major responsibility (5% of time)
· Review, test and create content for company's technical knowledgebase,
· Participate in on-going training with our products and related technologies.
Note: The percentage of time noted above are current estimates and may change at any time depending on the business needs of the company.

Knowledge, Skills and Abilities

Essential
· Expert knowledge of web applications and concepts such as HTTP, HTML, URIs, parameters and form/data submission, HTML DOM, character encoding and interaction with languages such as JavaScript, Perl, TCL, PHT etc.
· Expert knowledge and troubleshooting skills for HTTP based applications including use of tools such as Wireshark, HTTPWatch, tcpdump or similar.
· Expert knowledge of Web2.0 technologies such as XML, SOAP, REST and Web Services Security.
· Thorough understanding of IT endpoint security (malicious scripts, Trojans, encryption, signature based detection).
· Good working knowledge of SSL, troubleshooting SSL and cryptograpy techniques.
· Good working knowledge of Unix environments, especially Linux for configuration & troubleshooting.
· Working knowledge of configuring & troubleshooting WAMP (Windows, Apache, MySQL, PHP) and/ or LAMP (Linux, Apache, MySQL, PHP) environments.
· Strong interpersonal and presentation skills, both oral and written, with the ability to articulate and educate customers about complex technology in a simple way.
· Ability to diffuse complicated technical and political situations with enterprise customers.
· Ability to work in a highly-collaborative team environment.
Preferred
· Intermediate knowledge of TCP/IP networking, switching and routing, for example topics such as TCP flags, IP headers and ISO layers.
· Working knowledge of network devices