ERP Analyst (Dynamics AX2009)

The ERP Analyst core responsibilities include (but are not limited to):

• Being a Subject Matter expert on the existing ERP Systems (Dynamics AX09)
• Managing both run and change on the ERP System
• 1st Level Support  - Respond and resolve help desk request related to the ERP system and other applications as per the Service Catalogue
• 2nd Level – Troubleshoot and resolve incidents and service requests
• 3rd Level – Where certain domain knowledge is available – resolve run and change requests and issues
• Third party vendor relationship management and escalation
• Creation, update and closure of Tickets for run and change related to ERP and associated applications the person is responsible for
   

The role requires adherence to the IT Manual and ensure its enforcement and compliance where applicable – notably Project Management, Change Control and User access management.

Note – this is a broad role and the purpose above is indicative as opposed to prescriptive.

Key Result Areas:

• Work with the business so that the ERP System(s) is supported
• Tickets are resolved in a timely manner
• Ensure the IT Manual is enforced and complied with
• Support the Business for BAU – Run and Change
• Support business transformation and alignment activities
• Highlight any application and process issues to manager so that issues may be addressed and appropriate action taken
• Work with the IT Team and the business to ensure that the ERP system(s) meets published SLAs
• Work with the IT Team, the business and project teams to ensure that all assigned projects are successfully delivered on time and within budget

Qualifications:

• An appropriate IT qualification
• ERP knowledge 
• A proven track record implementing ERP
• a good understanding of AX2009 at both functional and technical level
• ability to travel quite often to EU countries