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Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them. The EA Solutions Support Centre delivers world class technical support 24 by 7 to our Public Safety and Commercial customers. Whether it is for emergency service first responders, airports, transportation or utilities, we understand the impact of the loss of system functionality on business productivity and people’s lives. |
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-To give second/third line technical support to both internal and external customers and become SME on the Motorola Solutions product portfolio.
- To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations.
- Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English.
- Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed.
- Degree in Engineering /Computer Science/Telecommunications or similar
- Minimum 1 year of experience in Technical Support role (IT systems/Software Applications/ Server Hardware )
- Understanding of ITIL framework/methodology / ITIL foundation
- Strong background knowledge of Operating Systems inc Linux/UNIX/Windows and Virtualization Technology administration and Software development.
- Solid understanding of internet protocols such as HTTP, SSL, IPv4
- Ideally having previous experience in Systems/Software Engineering / Mobile Telecoms including Tetra, LTE, UMTS/GSM.
- Demonstrated strong troubleshooting skills and the experience and diligence to work on their own, within a team and with other stakeholders to deliver high quality solutions.
- An ability to deliver against challenging deadlines with a flexible approach to the demands of the role.
- Open and direct communication with excellent oral and written communication skills
- Associated Security Clearance will be required.
This role will be based in Poland. No relocation will be provided.
We offer:
• competitive salary package
• strong team-oriented culture
• comfortable work conditions (high class offices, parking space)
• private medical coverage
• life insurance
• access to wellness facilities and integration events
• trainings and broad development opportunities