Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
As a MS Exchange Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Departmen
- Technical Capability. Works within a team on technical queries relating to customer specific problems.
- Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
- Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
- Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
- Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
- Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
- Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.
- General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online/On-prem
- Must be able to understand scripts (Powershell)
- Verbal and written English on communicative level
- Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
- Awareness of ITIL best practices and ITSM Tool(s) will be an asset
- Excellent approach to Business Model and working under SLA Requirements
- Strong Customer Relationship – able to establish quick working relationships with customer
- Drive and determination for technologies and services
- Working well under time pressure
- Ability to prioritize tasks based on business requirements.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Technical Capability. Works within a team on technical queries relating to customer specific problems.
- Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
- Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
- Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
- Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
- Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
- Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.
- General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online/On-prem
- Must be able to understand scripts (Powershell)
- Verbal and written English on communicative level
- Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
- Awareness of ITIL best practices and ITSM Tool(s) will be an asset
- Excellent approach to Business Model and working under SLA Requirements
- Strong Customer Relationship – able to establish quick working relationships with customer
- Drive and determination for technologies and services
- Working well under time pressure
- Ability to prioritize tasks based on business requirements.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.