Experienced Service Desk with English
Miejsce pracy: Wrocław, Wrocław, Poland
Nr ref.: JO-1505-309079KRK_1601
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, an international company in Wrocław, we are looking for highly motivated candidates who would like to join to the company as a Service Desk with English
Responsibilities:
- Providing Technical Support for Computers, applications, outlook (experience in working with Active Directory, Windows 7, Sharepoint, Microsoft Office)
- Being a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service
- Identify service improvement opportunities to key service management stakeholders
- Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
- Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact.
Requirements:
- Proven experience in a Help Desk/Service Desk or Customer Service role- at least one year of experience
- Outstanding customer service skills, customer focuse
- Basic understanding of IT principles and most commonly supported systems
- Fluency in English (both spoken and written) is a must
- Possibility to work on shifts: 8-16 and 13-21
- ITIL Foundations Certification a plus
Offer:
- Attractive salary;
- Extended benefit package
- Big opportunity to increase the technical knowledge- our client offers a package of trainings
- Working in a great atmosphere