International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
You will be responsible for managing customer accounts and providing expertise to operational decisions regarding those accounts. You will balance customer needs with business objectives. You will work with members of the Business, Supply Chain and Third Party vendors to develop and execute customer specific account plans to improve efficiency, profitability and customer satisfaction.
You will have an opportunity to work in a global, multi-cultural environment, managing the supply of pulp produced in US mills to customers located in various parts of the world. The job offers an opportunity to broaden the knowledge of Pulp market, international logistics, export processes and supply chain solutions.
- Manage customer orders and respond to inquiries in a timely manner Effectively handle high volume and challenging accounts
- Provide excellent customer service level in accordance to established performance criteria.
- Handle logistics issues and exceptions, manage through complex supply chains involving export, ocean freight and container shipments
- Develop partnership with internal departments and 3rd party logistics to deliver business results and better service platforms.
- Work in a team environment
- Proactively provide back-up support to other accounts during critical periods of order activities
- Contribute to business financial targets through cost to serve management and NPI participation
- Resolving requests and inquiries to the customer satisfaction while achieving business objectives
- Constantly developing business acumen
- Managing internal & external needs in a changing and dynamic environment
- Working with internal departments to fulfill customer needs.
- Understanding foreign cultures and utilizing this knowledge to effectively manage international accounts
- Understanding export trade documentation and procedures
- Resolving issues to improve customer satisfaction while adhering to IP business rules
- Proactively supporting e-business solutions with customers.
- Adhering to the value of teamwork
- fluent in English
- highly customer oriented and committed
- good with interpersonal and organizational skills along with analytical and problem solving skills
- experienced in customer service, logistics, supply chain – would be beneficial
- able to multitask
- proficient in Excel, Power Point and Word programs
- well organized
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.
