Export Specialist with English and Russian

Responsibilities included, but are not limited to:

• Acting as the first point of contact for clients,
• Responding to incoming inquiries related to price, availability, and product specification,
• Working with business correspondence and preparing sales documents,
• Processing orders and cooperating with internal teams (production planning, logistics),
• Achieves customer satisfaction through timely resolution of various customer concerns or complaints,
• Builds strong and healthy relationships with our international partners / distributors,
• Responds to customer inquiries, including product complaints and general information for retailers, consumers,
• Represent Lyson Company on international exhibitions,
• Monitoring payment status of assigned customer group,
• Generate sales reports from internal system,
• Performs translations and any other duties as required

Job Requirements:

• Good command in written and spoken English, Russian,
• Prior experience in customer service and /or logistics/supply chain functions would be an asset,
• Good command in Microsoft Office,
• Excellent interpersonal and communication skills and Customer focus with ability to work collaboratively and deliver high quality outcomes for external and internal customers,
• Team player with ability to work independently in a distributed work environment,
• Advanced problem-solving skills and ability to develop creative solutions proactively,
• In depth analytical skills, in order to extract conclusion and be able to take proactive decisions,
• Effective communication and influencing skills, with an appreciation for working across different geographies and cultures