Kelly Services, founded by William R. Kelly in 1946, is an international workforce solutions provider for customers in a variety of industries in 40 countries. Kelly Services specializes in Recruitment Projects within IT, Finance and Accounting, Multi-Lingual, HR, Sales and Marketing, Engineering. In addition, Kelly also offers an array of Consulting and Outsourcing services
Facilities Coordinator / Administrator obiektu
Location: Kętrzyn
ROLE:
- Ensuring that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
- Following up on requests through helpdesk (fm24) and ensure suppliers follow up correctly and according to KPI’s.
- Building relationships with suppliers to ensure a seamless facility service delivery experience and with local clients to keep aligned with organisational needs.
- Completing the monthly report, audits and compliance requests and execute projects
- Communicating and reporting effectively on all service lines to the client, in Polish and English.
- Managing the supplier contracts, ensuring quality services, value for money and innovative service is provided.
- Managing and controlling of budgets, financial targets and financial processes, producing timely and accurate reports.
- Overseeing the delivery of small project works, including moves and churn.
- Maintaining the client’s business continuity at all times.
- Preparing, managing and reviewing the business continuity plans (BCP) and actively participate in client’s BCP and disaster recovery plans.
- Undertaking the Macro contractual, compliance and technical audits to supplier services.
- Maintaining the customer satisfaction at the highest level by providing a high quality and pro-active service.
- Adhering to and promoting organisational values.
- Checking and controlling all tickets (fm24) SLA and feedbacks given to requesters. Monthly check concept status.
- Informing and meeting the stakeholders on a regular basis.
- Communicating effectively and accurately the relevant information and business communications.
- Sharing ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.
- Closing the tickets within the helpdesk platform on a weekly basis.
- Carrying out audits, documenting and dealing with all issues raised.
- Liaising with the facilities service providers, including maintenance, cleaning and vending to ensure the overall service is timely and seamless.
- Looking for new opportunities to improve processes, service levels and standards.
- Performing other reasonable tasks and duties requested by line management.
REQUIREMENTS:
- 3 years’ experience in a similar position
- Must have fluent written and spoken Polish & English. Profficiency Level
- A health and safety qualification (IOSH/NEBOSH) is essential
- First aid and fire safety training is desirable
- Excellent relationship building skills and customer focused approach
- Strong problem solving skills
- Time and people management skills
- Good numeracy skills and experience of managing budgets
- Ability to work under pressure
- Flexibility and availability to work out of hours when needed
WE OFFER:
- Working in dynamic environment
- Friendly and supportive company culture
- Life assurance
- Continuous on the job training and development
