ACN is the largest Direct Selling Company for services in the world. ACN bypasses traditional forms of marketing by going directly to customers through independent business owners (IBO's), providing them with the products and services they need and use every day, while also offering a powerful business ownership opportunity for entrepreneurs. Founded in 1993, ACN has offices in North America, South America, Europe, Asia and Australia servicing millions of customers in 23 countries.
ACN manages its European business from its European Headquarters in Amsterdam, Netherlands, and operational offices in Åmål, Sweden, and Wroclaw, Poland.
Working at ACN Europe means working in a dynamic and very international environment.
At present, over 300 employees with over 30 different nationalities are working in our European offices. Our professionals work in the field of Customer and Representative Operations, Finance, Product Management, IT, Marketing, Legal and HR.
To further strengthen our Wroclaw team, we are looking for:
- Highly aware of set performance goals and constantly working on the achievement of those targets, to deliver outstanding service to ACN's customers and independent representatives.
- Pro-actively sort and prioritize inbound flow of queries received from varying sources (letters, faxes, e-mail, web forms, telephone etc) as well as web tools and diary events coming from other departments within ACN to ensure all customer and representative issues are handled efficiently, depending on their urgency/priority.
- Manage system to register cases and follow up until resolution is obtained; analyze each request or problem uniquely and select most appropriate solution
- Maintain personal and financial data contained in representative's distributorship and customer's account according to internal procedures.
- Manage issues related to payments to and from representative's distributorship account.
- Setting up/ removing distributorship holds, proceeding with renewals and revocations or cancellations on representative's and customer's ACN accounts.
- Consult with Management and other ACN departments, when necessary, to ensure that the integrity of ACN's policies and procedures are maintained.
- Provide summary of outcome to management via daily, weekly or monthly reports
- Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
- Assist in various projects on an ad hoc basis
- Effectively communicate with other departments regarding customer queries/escalations
- Fluent written and spoken French and English.
- Detail orientated and ability to maintain strong focus on specific job task, helicopter view.
- Excellent verbal and written skills.
- Professional telephone etiquette.
- Ability to deal with varied personalities on high level.
- Work autonomously; work well under pressure/deadlines.
- Strong time management work prioritization skills.
- High level of self-motivation and desire to constantly improve personal performance.
- Teamwork – the ability to work as part of an integrated team.
- Able to identify and communicate issues, which need to be escalated to Senior Management.
- Ability to work with management at various levels to recommend and discuss quality issues.
- A basic level of computer literacy skills.
- Previous experience in a call center environment.
- Knowledge of Multi Level Marketing an advantage.
- Knowledge of telecoms (fixed and/or mobile) is an advantage.
- A stable full-time job
- Full on the job training
- Private medical care
- Cafeteria benefit system (Multisport card/ tickets to the cinema or other benefit from among 700 benefits to choose)
- Team events
- Internal and external trainings
- Great atmosphere and multicultural environment
- Additional days off for years of service
