Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Finance & Accounting Process Analyst / Specialist
Place of work: Kraków
Ref. no Praca/FAPAS/KRK
Job Description:
Transition phase:
- Develop an understanding of the current state processes
- Perform AR/Collection daily tasks on site
- Conduct successful knowledge transferPrepare process maps and desktop procedures
- Establish very good relationship with the client
Delivery phase:
Cash Application area:
- Process incoming payments, offsets, reversals and other requests
- Reconcile AR cash balances
- Perform other AR dutiesWork closely with the client and maintain good working relationship
Dispute Management and Collection area:
- Manage overdue accounts receivable within set objectives
- Research, coordinate and resolve dispute cases
- Maintains a proactive working attitude towards customers
- Works closely with Client representatives and maintains good working relationship
- Analyze AR aging and keep it current
- Provide feedback regarding situation on accounts
- Contacts with clients and other business units over the phone or email
- Perform customer account reconciliation
- Handle Legal files
We are looking for candidates, who are ready to take part in the transition of AR processes for the European countries. Once the transition phase is successfully completed transition team members would be involved in providing delivery services.
Candidate's profile:
- Very good English skills
- Fluent knowledge of one (or more) of the following languages is a must: Spanish, German, French, Italian
- AR experience
- SAP knowledge will be an advantage
- Good analytical skills
- Ability to enhance process and controls
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Ability to work under pressure
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
