Finance Operations Manager
Kraków
Nr ref.: 2503007
This role is an excellent opportunity to develop as a people manager while driving service excellence in a dynamic professional team. Your success will depend on your ability to leverage relationships with teams, clients and colleagues so that they deliver excellent financial services to Aon colleagues. With over 260 employees, the EMEA Finance Centre in Krakow provides financial services for Aon entities in multiple countries. What distinguishes the department is its energy and commitment to providing first-class accountancy and analysis.
Your Impact:
- You will ensure alignment on customer service and other strategic issues by establishing and maintaining effective relationships with client finance and business departments.
- By working closely with Controllership CoE Lead, you will support the day to day of RTR , ICO and Lease operations , including governance of respective Service Level Agreements and Key Performance Indicators.
- By acting as a leader to the dedicated RTR/ICO/Lease teams (16 FTEs) you will recruit, develop, and retain a highly skilled and engaged workforce capable of delivering excellent financial controls and business partnering services.
- You will support Controllership CoE talent management through involvement with the training, career development and evaluation programs that promote skills building, career advancement and employee satisfaction.
- Your know-how and expertise will allow you to act as a point of contact for client finance departments and multi-function business leaders.
- You will heighten the reputation of the Controllership CoE while representing it in meetings with internal and external customers, steering groups and other client functions.
- Drive and support continuous process improvement and standardisation in order to increase efficiency.
- Act as a champion of standardisation within the team and across the CoE and client finance.
- Enable business partners and colleagues to make sound business decisions by providing financial advice and support.
- Ensure delivery against agreed Service Level Agreements and Key Performance Indicators.
- Keep business partners and business leaders informed by participating in regular operational review calls.
For this role, you need to have:
- 3+ years experience in managing teams of people in the context of financial service delivery
- 6+ years experience in a role connected to the delivery of financial services.
- University degree (preferably economics, finance, accounting or similar)
- A professional accountancy or finance qualification would be an additional asset
- Fluent English – you need to be C1 on the CEFR scale
- Proven excellence in delivering high quality services to clients
- Proven ability to deliver results under pressure by delegating and managing time effectively
- Experience in managing projects and process improvement
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues