For one of our Clients in Cracow we are looking for Candidates interested in the position of:
Finance Service Delivery Manager
Kraków
Nr ref.: 5325
Requirements:
- University degree in Finance/Accounting/Business Administration
- Significant experience in a financial shared service center supporting multiple countries/ business units on similar position with client interfacing
- Highly developed management and leadership skill
- Excellent communication and interpersonal skills
- Strong customer focus
- Ability to identify and resolve problems
- Ability to drive projects and improvement initiatives in Finance or HR area
- Knowledge of Six Sigma, Lean or similar is strongly required
- Positive and problem solving attitude
- Fluent English
Responsibilities:
- Responsible to establish all quality and operational excellence metrics and methodology in F&A and HR field for EMEA SSC (if required as well ISO standards)
- Owns performance reporting (prepare reports for the management)
- Monitor the quality and performance levels towards the targets and take proper actions
- Support Business Area Finance SSC Managers and HR Delivery Lead on a day-to-day basis to meet the decided objectives, targets and metrics for the unit
- Maintain Service Level Agreement
- Ensure delivery according to customer and process requirements (SLA)
- Establish and maintain professional and successful long-term relations with key stakeholders in all Business Areas stakeholders/Clients
- Maintain high Business satisfaction rating
- Support and tight cooperation with EMEA Transition Project Manager during migration and transition processes
- Drive implementation of system and process changes, playing a key role in continuous improvement projects, lead lean initiative as well as acting as expert in solving complex delivery issues
- Drive benchmark of SSC processes and systems towards market solutions and share the knowledge and best practices within SSC
- Take care about proper scope of SSC (drive SSC scope fine-tuning actions if necessary)
- Take part in building new Shared Service Center
- Member of EMEA Shared Service Management Team
We offer:
- Possibility to take part in building new Shared Service Center
- Interesting and stable job in multinational company
- Friendly work environment
- Open and friendly organizational culture
- Participation in interesting projects
- Attractive salary plus benefit package
