Front-End Engineer

You'll be working within WMPC IT Development in Krakow. We plan and lead IT projects for an area called Channels & Workbenches and create solutions which are directly client facing. That is the area, where we build our applications for e-banking and client advisor workbench. It's a very demanding, fast paced and exciting environment.

We are operating in SAFe framework. The portfolio consist of 8 applications, MCCS/Genesys is one among all.

• We have various projects in our portfolio, mainly categorized as business driven (feature development, large scale Genesys onboarding projects, Channel development projects, cross-stream journey developments, Pilots etc.) and IT driven (EoL, technical migrations/remediations, product lifecycle, technical debts), both are equally important.
• MCCS provides an integrated working environment (named MCCS, Multichannel Contact Center System) for Contact Center staff to efficiently handle in- and outbound communication on electronic channels such as phone, text chat, video, document sharing, social media, etc.
• Interacts and integrates with all bank internal systems that are necessary to handle the banking specific inquiries and transactions offered via the Contact Center
• It is highly dependent on 3rd party telephone system (Genesys)

MCCS service various service lines, market segments and corporate functions globally. This platform is based on Genesys COTS software

• The demand for changes activities is growing and expected to grow significantly in the next months.

We want to extend our project team which has 40+ people distributed across CH, APAC and Poland.