GBS Collections Associate – German Speaking

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.

GBS Collection Associate with German

Responsibility Summary

A Collection associate could perform one of the following activities:
Monitoring and processing of dunning processes which includes partly preparing and processing serial letters Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies
Review, follow-up and adaption of delinquent installment plans
Answering incoming customer inquiries in verbal and/or written form

Key Accountabilities

100% The Collection associate is responsible to support all collection linked activities and dunning processes. All processed incoming inquiries from customers or external agencies have to be handled according to QVC standards and in line with market needs/requirements.

The Collection associate works independently making sound and justified decisions to limit/stop cost intensive negative customer behaviors and their financial impact on Bad Debt. All activities and decisions should be geared to the reduction of bad debt provisioning and write-offs.

Critical Skills/Knowledge:

• Ability to communicate in English and German
• Experience in Customer Service organizations
• Knowledge and understanding of dunning and collection processes and concepts
• Excellent written communication skills required to provide comments on accounts in a clear and concise manner for customer service to understand
• Ability to navigate quickly and multi task through systems and software
• Proficient with Microsoft Word/Excel

Qualifications:

• Bachelor’s Degree from a four year college or university preferred
• 1+ year of Customer Finance / Accounts Receivable experience preferred
• 1+ year Collections experience preferred

Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl