GBS Fraud Associate – German Speaking
Kraków
GBS Fraud Associate – German Speaking
Kraków
Nr Ref.: 1077951
Kraków
Nr Ref.: 1077951
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
GBS Fraud Review Associate
Responsibility Summary
Review suspicious orders on reports and in the FraudNet system to determine if the person ordering is a fraud or not. Perform designated customer account research and investigation that requires sound judgment. Contact external parties (banks, cardholders) and utilizes system tools to determine if order is legitimate. Requires confidentiality in dealing with personal information such as credit card numbers. Prevents losses to QVC by identifying and stopping fraudulent shipments, while maintaining a sense of urgency required to fulfill legitimate orders before the shipping deadline passes. Answer phone calls from a dedicated line into the Risk area from cardholders whose information has been compromised. Position requires patience and excellent communication skills for diffusing irate customers and handling escalated issues. Extensive training involved due to the critical nature of job and responsibility.
Key Accountabilities
100% With limited supervision, the Risk Specialist handles moderate to complex research on anomalies in customer orders and accounts. Specialist works within the parameters of department guidelines while making decisions on risky transactions at a rate consistent with established department guidelines. Confidentiality of customer information is required and decisions have a monetary impact to QVC and the customer. Attention to detail and accuracy are critical so legitimate customers are not impacted by the effort to prevent fraud. The Risk Specialist has the authority to close customer accounts and flag addresses, phone numbers, credit card numbers, IP addresses etc. to ensure any future orders placed with the same characteristics are stopped.
Critical Skills/Knowledge
- Language requirements: English and German
- Knowledge and understanding of fraud industry business operational concepts
- Excellent written communication skills required to provide comments on accounts in a clear and concise manner for customer service to understand
- Ability to navigate quickly and multi task through systems and software
- Proficient with Microsoft Excel
- Ability to deliver a negative message in a positive manner
Qualifications
- Bachelor’s Degree from a four year college or university preferred
- 1+ years of Fraud experience and customer service experience preferred
- Strong analytical skills to identify fraud trends and properly decision orders
- Ability to make quick decisions using sound judgment with limited supervision
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
|
hays.pl |