German Customer Support Team Mentor

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, an international, fast growing IT company based in Warsaw, we are currently seeking German Customer Support Team Mentor.

A successful Candidate will be responsible for monitoring Customer Advocates - telephone, chat and e-mail interactions with clients and ensuring that information communicated is accurate and according to firm’s standards. Moreover, this person will provide specific verbal and written feedback to Customer Advocates and their leaders regarding these interactions, analyse the reports, couch and counsel the team members and new joiners to improve quality of firm’s services. Future employee will be also recommending, supporting and providing training programs as needed.

The ideal Candidate is a person with fluent German and very good English, at least 3 years of experience in customer services area in the international environment as well as leadership or mentoring experience. We expect an excellent communication skills, open-mildness and resourcefulness.

Our Client is offering to become a part of its dynamic international team working on the interesting innovative projects. The Candidate will be employed on the full-time basis.