The team is responsible for data quality and support operations of Google’s core online Geo products, primarily Google Maps. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
- Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products
- Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user reported problems.
- Work closely with Geo Data Operations (GDO) program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues
- Coordinate tools releases and new updates (as needed)
- Test tool fixes/changes/new features for engineers
- Submit code changes with C++ & Java Languages for tools (as needed)
- Develop new tools/Dashboards and/or automation as needed by the teams
- Diagnose global Geo problems related to software/linux
- Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging and analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
- 2 years’ experience in similar domain
- ArcGIS Pro/ArcGIS Enterprise
- Linux/Windows server environments, Bash, SQL, APIs, ETL
- High school graduate or equivalent
- Technological savviness with operating systems: Windows, Linux, and a strong familiarity with geospatial software packages like ESRI and Safe FME.
- Ability to undertake some automations, with scripting skills strongly recommended; Python (ArcPy/GeoPandas/ArcGIS API for Python and Conda tools) and Bash or similar.
- Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills and excellent attention to detail
- Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Employee Assistance Program- emotional and wellness support
- Opportunities to develop: co-financed training programs, free training platforms
- Opportunity to make a difference: volunteering programs
- Great atmosphere, no dress code, fun team :)
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COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
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