Global Benefits Team Coordinator
Kraków
Nr ref.: 2495221
Team Description:
Global Benefits Team Coordinator is a member of Global Benefits Team in Krakow (Broking department). The team supports Global Benefit teams in other locations in the delivery of coordinated, global broking services to Aon clients.
The Team Coordinator supports service delivery by leading the team to execute its daily operations in line with the requirements of internal clients.
Role Responsibilities:
- Work with Aon colleagues to ensure local advice and services meet client expectations and commitments
- Management of renewal of insured employee benefits policies for Global / Regional Broking of Record (G/RBoR) clients of the Aon Global Benefits Practice
- Management of client and plan data held on Greater Insight
- Preparation of initial drafts of Pre-Renewal Strategy, Renewal Summary Reports (RSR) and annual Stewardship reports for G/RBoR clients, to facilitate the governance of client employee benefit programs;
- Provide analytical, administrative and project support to Consultants
- Monitoring current operations within the team. Managing the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
- Identifying issues with processes and driving a process to find and implement solutions
- Increasing the level of processing knowledge across the team
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Leading and coordinating projects within the team
- Making sure that the level of service is continuously improving
- Suggesting and using tools to measure improvements
- Designing, implementing and developing support materials, such as procedures and training guides/manuals
- Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
- Backing up the team manager, if required
Qualifications and skills:
Domain Knowledge
- Experience in employee benefits is desirable.
Technical Skills
- Proficiency in MS Office
- Advanced Excel skills
- Excellent knowledge of Aon tools and systems
Analytical Skills
- Ability to analyse processes and identify improvements
- Ability to identify and respond to risks
- Very high attention to details
- Strong problem-solving skills
Communication Skills
- Excellent communication skills with client focus
- Understanding and applying appropriate communication style
- Ability to lead meetings and conference calls
- Ability to negotiate
- English level – at least C1
Time Management
- Excellent time management and organizational skills
- Able to meet tight deadlines under time pressure
- Able to manage the team’s workload
Project Management
- Ability to manage work streams in a project
- Ability to work effectively in a project team
- Ability to lead internal transition projects
Work ethos
- Strong work ethic
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues