By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to Stand out and Advance.
Just think about it:
9 languages, 8 finance & accounting process, 3 time zones, 90 specialists in a team and one Global Shared Services Center
What can we offer to YOU!
Choose a career at Ciber and enjoy an environment where being challenged and rewarded is a part of daily life. We believe people are our greatest asset, so we are always interested in your point of view on problems, ideas, and solutions. Take the chance and don’t worry, we understand – beginnings can be difficult, but you can always ask for a help - every question deserves an answer.
- Develops and assists staff to develop relationships with clients that are open, trustworthy and specific. They also need to develop internal relationships that will assist in the collection effort or resolving payment issues as they arise.
- Monitors progress of monthly collection efforts against corporate direction and goals and assist Collectors to bring in cash to assist in meeting corporate expectations and plans.
- Ensures the accurate completion of department tasks – keeping high level of team motivation, collections daily customer contracts at a target level, balanced and efficient portfolio assignment to collectors, collections day scenario planning and support, credit reviews and record maintenance and remittance requests, aging maintenance and clean-up and credit card processing on a timely basis.
- Assists in the determination of non-collectable amounts and approves write offs as appropriate.
- Reviews and approves client account reconciliations as prepared by Collections staff.
- Reviews and approves credit analysis reports prior to issuance to Operations.
- Prepares and distributes various corporate reports (dashboards, escalation lists and internal cash push calls when necessary) with clear, specific information detailing results of collection efforts on each account listed.
- Assesses staff performance and provides feedback, training or discipline as needed.
- Gathers documentation requested for SOX audits
- Reviews & updates department processes & procedures as needed
- Develops departmental goals on a monthly, quarterly and annual basis
- Backs up for Collections department responsibilities during staff absences
- Other miscellaneous duties as assigned
- Minimum 5 years of global collections department experience
- Minimum 3 years in managing teams in BPO or SSC environment
- Fluent level of English
- Ability to lead by example to promote a positive, professional attitude and to support department and company goals
- Strong organizational and time management skills
- Ability to multi-task and prioritize deadlines in a fast paced environment
- Intermediate to advanced computer skills – MS Excel (to include pivots) mandatory, PeopleSoft – nice to have, SAP – nice to have
- Ability to understand, evaluate and make a judgment based on information available
- Strong analytical skills, detail oriented and focused
- Knowledge of necessary audit documentation
- Experience in obtaining and evaluating various credit reports and corporate financials to make a determination of credit worthiness
