Join us for the position of Global Member Support Specialist and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.
Global Member Support Specialist with Swedish / Danish / German
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
About the job:
To to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.
Specifically, you will:
- proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
- maintain master data
- monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- verify documentation based on established guidelines and standards
- support administration of quality assurance programs connected with sustainable farming
- establish a strong relationship and trust with our farmers
- build our knowledge library and create how to guides
- handle ad hoc tasks on a daily basis
Essential Skills and Qualifications:
- At least a bachelor's degree
- Fluency in German or Danish or Sweden (both written and spoken)
- Advanced level of English (speaking and writing)
- Excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
- Strong communication skills, with the ability to effectively engage with a diverse range of individuals
- Exceptional customer service skills, with a genuine passion for building and maintaining relationships
- Attention to detail, self-motivation, and great organizational skills
- Ability to identify process improvements
- Experience in dealing with documentation verification
- Experience with CRM system
- Experience in the customer service field would be a huge advantage
- Experience in projects based on lean management will be a plus
What do we offer?
- Flexible working time (start your day of work between 7-9) and home office work possibility
- Language bonus
- Trainings with experts & professional induction in a new position
- Development programs (function additions, coordinator programme)
- Financial support for your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
- Relocation allowance
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- Additional holiday depending on length of employment (up to 4 days)
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing