BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Global Service Delivery Manager
Wrocław
YOUR SKILLS
- Fluency in German and English
- Experience in running IT projects, knowledge in the field of device lifestyle
- Operational, Service and Project Management experience
- Experience in a business relationship with a client
- Ability to work under pressure
YOUR TASKS
- Planning, managing and implementing international IT projects in IT support (operational and strategic)
- Being the interface between customers and our support teams
- Responsibility for the compliance with the Service Level Agreements (SLA) within projects
- Identifying the need for optimization of processes/services and initiate appropriate steps
- Ensuring that customer satisfaction levels are maintained
- Being the interface between customers and our support teams
- Recognizing and implementing the potential for process/costs optimization
Your Benefits
- Company events
- Food allowance
- Health insurance
- Internal career development
- International environment
- Life insurance
- Mobile working
- Sport allowances
YOUR SKILLS
- Fluency in German and English
- Experience in running IT projects, knowledge in the field of device lifestyle
- Operational, Service and Project Management experience
- Experience in a business relationship with a client
- Ability to work under pressure
YOUR TASKS
- Planning, managing and implementing international IT projects in IT support (operational and strategic)
- Being the interface between customers and our support teams
- Responsibility for the compliance with the Service Level Agreements (SLA) within projects
- Identifying the need for optimization of processes/services and initiate appropriate steps
- Ensuring that customer satisfaction levels are maintained
- Being the interface between customers and our support teams
- Recognizing and implementing the potential for process/costs optimization
YOUR BENEFITS
- Company events
- Food allowance
- Health insurance
- Internal career development
- International environment
- Life insurance
- Mobile working
- Sport allowances
YOUR BENEFITS
- Company events
- Food allowance
- Health insurance
- Internal career development
- International environment
- Life insurance
- Mobile working
- Sport allowances