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Learn more: jti.com

Global Supply Chain & Customer Service Specialist (m/f/d)

Location: Warszawa, Job ID: 107060

Position Purpose

This is an exciting opportunity to join a dynamic global team and contribute to the transformation of our Supply Chain and Customer Service operations. In this role, you will help ensure that internal and external customers worldwide receive best-in-class service by managing end-to-end order fulfillment, supply chain coordination, and logistics processes across international markets.

As a Global Supply Chain & Customer Service Specialist, you will collaborate with various stakeholders, including factories, markets, logistics providers, suppliers, and cross-functional teams such as Finance, R&D, and Global Logistics. You will play a key role in ensuring seamless product availability and timely deliveries while maintaining operational excellence and compliance with company standards.

What will you do?

Manage Customer Service and Supply Chain operations within a designated portfolio of markets and customers
Process and monitor sales orders, purchase orders, and deliveries in SAP
Coordinate the phase-in and phase-out of product portfolios for assigned markets
Maintain customer and material master data, ensuring accuracy and compliance with established processes
Support demand and production planning activities by managing changes in production requirements
Ensure continuous product supply and oversee shipment execution
Process and monitor transportation activities in SAP Transportation Management modules
Coordinate with freight forwarders and carriers to prepare and manage transportation documentation
Act as a key point of contact between factories, suppliers, customers, markets, and logistics partners
Support month-end, quarter-end, and year-end activities in collaboration with Finance teams
Assist with Accounts Receivable and Accounts Payable related processes
Review and process supplier invoice documentation, including handling blocked invoices
Support internal and external audit activities and ensure compliance with internal controls
Contribute to J-SOX control activities within Order-to-Cash, Procure-to-Pay, and Inventory Management processes
Create and manage service-related purchase orders as required
Maintain up-to-date process documentation and ensure effective knowledge transfer and backup coverage

Who are we looking for?

High School Diploma, Commercial Diploma, or equivalent qualification
3-5 years of experience in Supply Chain, Customer Service, Logistics, or a related or relevant experience in a multinational environment (for Specialist level)
Fluent English, both written and spoken
Additional language skills, particularly French or Spanish, will be considered an advantage
Experience working with SAP or other ERP systems
Good knowledge of Microsoft Office applications, especially Excel
Strong attention to detail and problem-solving skills
Ability to manage multiple priorities in a fast-paced international environment
Excellent communication and stakeholder management skills
Customer-oriented mindset with a focus on continuous improvement and operational excellence

What we offer

Opportunity to work in a truly international environment
Exposure to end-to-end Supply Chain and Customer Service processes
Collaboration with global teams and business partners
Professional development and learning opportunities
A supportive and inclusive workplace focused on innovation and continuous improvement

Benefits:

Family Leave
Investment
Life Insurance
Medical Care
Multisport Card
Pension Plan

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If this role is what you're looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

Poznaj

JTI GBS Poland sp. z o.o.

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Why is it worth joining JTI GBS Poland?

JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.

JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.