Global Supply Chain & Customer Service Specialist with French (m/f/d)

The incumbent is responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials) to supply to JTI markets & 3rd Party Partners in collaboration with our internal and external stakeholders: service providers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required.   

The incumbent supports the Customer Service and Supply Chain processes effectively and efficiently in SAP ECC, IBP and Transportation Modules and other to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time, in full delivery, billing of all the products.

This position acts as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures.

• Coordinate the phase-in and phase-out of the portfolio for designated markets and customers
• Maintain and update Master Data (customer/material master)
• Apply the demand change process to reflect production requirement changes and ensure accurate information is provided to manufacturing locations
• Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are correct and executed on time for accurate order output
• Ensure continuous supply and shipment of commodities, minimizing write-offs, in collaboration with factories, suppliers, freight forwarders, carriers, and warehouses
• Process shipments in the Transportation Module and related applications, monitoring end-to-end delivery of goods in line with agreed timelines
• Liaise with forwarders and carriers to establish transport documentation
• Prepare SAP documents (order confirmations, proforma invoices, packing lists, export invoices, credit/debit memos, authorization requests) in line with company policies
• Prepare non-SAP documents (certificates of origin, freshness certificates, certifications, legalizations) as required by markets/customers, ensuring timely issuance for customs clearance and accounting
• Keep backup materials up to date, monitor business handovers before planned absences, and provide backup support to ensure business continuity
• Respond swiftly to business changes (taxation, regulation, embargo), analyze impact, propose solutions, and support resolution or improvement
• Support internal and external auditors with queries
• Review and comment on J-SOX reports embedded in O2C, P2P, and Inventory Management processes to ensure compliance with the J-SOX Controls Framework
• Create service-related purchase orders, post goods receipts accurately and timely, and support vendor payment issue resolution (billing entity, quantity, currency, invoicing details)
• Collaborate with Finance on Accounts Receivable/Payable matters and month/quarter/year-end closing
• Review and approve or reject the release of blocked invoices from third-party or intercompany suppliers
• Support monthly and quarterly GR/IR clearing, taking corrective action to minimize unbalanced POs
• Communicate effectively with relevant functions and management to support issue resolution and continuous improvement
• Manage ad-hoc tasks and projects as requested by the direct supervisor

• High School Diploma and / or Commercial Diploma
• 3-5 years of experience in the area of Supply Chain and Customer Service in a multinational company; at least 12 months in a role of GSC&CS Associate
• Fluent in English and French (written & spoken)

• Competitive pay and attractive annual bonus
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of over 40 different nationalities