Global Supply Chain & Customer Service Specialist

• Competitive pay and attractive annual bonus.
• Creating new business structures for Global Business Center Complex environment of working with multiple stakeholders
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home).
• Private medical care (various options to choose) and life insurance
• Employee pension and savings plans
  
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a dierze and inclusive organization of 33 different nationalities

This is a great opportunity to be a part exciting project and drive transformation in the Company to ensure that internal & external customers around the world are getting the best-in-class service.

• You will be responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials to supply to JTI markets & 3rd Party Customers in collaboration with our internal and external partners: Service Suppliers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required)
• You will manage the Customer Service and Supply Chain processes effectively and efficiently in SAP4H ana, and Transportation Modules to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time delivery of all the products
• This position plays a central role acting as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures

• Coordinate the phase-in and phase-out of the portfolio for designated markets / customers
• Maintain the Master Data (customer/material master) and apply the in-place demand, change process regarding production requirement changes
• Process Sales and Purchase Orders within SAP
• Ensure continuous supply and manage shipments of JTI products
• Process the shipments in the Transportation Module as per standard processes and monitor the delivery
• Liaise with the forwarders/carriers to establish transport documentation including SAP and non-SAP ones
• Ensure own back up materials are kept up to date, monitor hand over business activities
• Support questions from the internal & external auditors
• Review and comment Japanese Sarbanes-Oxley Act (J-SOX) reports embedded in the Company's Order to Cash, Procure to Pay and Inventory Management processes
• Create company service related purchase orders as recorded
• Collaborate with Finance for any matters related to Accounts Receivable/Accounts Payable and month /quarter/year end closing
• Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers

• High School Diploma and / or Commercial Diploma
• 1-3 (Junior) and 3-5 (Specialist) years of experience in the area of Supply Chain/Customer Service in a multinational company
• Fluent in English (written & spoken). French and Spanish languages are an asset 
• Experienced in SAP or other ERP, MS Office package