A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
The role
This role is part of the cloud collaboration services team within the firm’s global IT organization. Individuals in this role are responsible for operating and administering specific services in support of the firm’s enterprise architecture vision and applicable technical standards. Implementation support for new PwC entities and Google services is also a responsibility of this role, in alignment with the consistent delivery of collaboration services across all member firms.
Area of responsibility
- Working in complex technical environments with IT Service management operations procedures.
- Troubleshooting issues and identifying territory or global specific issues.
- Deploying or managing Google Workspace installations.
- Operating global SaaS services.
- Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies.
- Providing thought leadership on the administration of the specific technologies and services needed to deliver the identified services.
- Defining and maintaining administrative processes that support existing and new collaboration services and capabilities.
- Assuming administrator responsibilities for the global Google Workspace service manager, including assisting with the controlling, maintenance and monitoring while meeting all legal and security requirements.
- Assisting with the controlling, maintenance, and monitoring of the Google Workspace services across all of PwC, in alignment with agreed governance procedures, by coordinating with other Google Workspace service managers and administrators, and carried out under the direction of the global service manager.
Candidate profile
- At least Bachelor, or Engineering degree in Technology, or related field.
- Abilities and/or a proven record of success in working with the specific infrastructure and application technologies such as Google Workspace services, Microsoft services, Lotus Notes etc.
- Working experience with ServiceNow or similar ITSM system.
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates and ability to quickly and effectively prioritize multiple requests.
- Understanding of the user provisioning models and approaches, related tools and directory services: Google Workspace directory, Microsoft Active Directory, LDAP directory technologies, directory synchronization services and Mail routing concepts/SMTP.
- Strong communication and analytical skills.
- Ability to work independently, as well as part of a team; desire to interact with and help end users.
- Fluent English is required.
We offer
- Professional growth in a global team setting, ability to participate in the system dedicated training and certification plans.
- Ability to gain experience and work with Google Workspace environment.
- Participation in multi-territory activities in the Google Workspace system support area.
- Competitive salary and benefit package, including private healthcare, life and disability insurance, attractive voucher program.
- Opportunity to engage in afterhours sports activities and team building events.
- Inspiring and friendly work environment.
- Your personal career development plan tailored to your preferences and ambitions.