Guest Experience Manager

• You are someone  UNIQUE
• You share our  PASSION for hospitality
• You make your expertise GROW
• You DARE to go further
• You have the Spirit of CONQUEST
• YOU are Innovative
• TRUST and Respect are your WAY OF LIFE

Join us and Feel WELCOME! We are waiting for YOU with joy and pleasure.

• Competitive remuneration and attractive bonus system
• Interesting and challenging job
• Career development opportunity in the worldwide AccorHotels network

• Working experience in hospitality
• Adequate knowledge of personalised services principles and processes
• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
• Familiarity with industry’s latest trends
• Hands on experience with guest relationship management software
• Proficiency in English
• Guest service orientation and drive
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation

IT'S A LOT BETTER IN NOVOTEL!

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Novotel Warszawa Airport hotel. Showcase your leadership and interpersonal strengths as Guest Experience Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Build strong relationships with guests to understand their needs
• Attend to guests courteously and deal promptly with their requests and queries
• Handle guest concerns and react quickly, logging and notifying proper areas
• Analyze customer feedback and provide strategic direction to continuously improve e-reputation performance score
• Responsible for meeting and assisting VIPs guests upon their arrivals, during their stay and departures from the hotel
• Assist with interviewing candidates, training, and performance management of colleagues
• Update website content (products, content)
• Responsible for all Social Media online activities
• Contribute your own creative ideas to further develop and improve guest experience around hotel
• Taking care about Social Life District in hotel among employees
• Personable, enthusiastic, self-motivated and able to work independently
• Positive attitude and outgoing personality is essential