Guest Experience Manager

• You are someone  UNIQUE
• You share our  PASSION for hospitality
• You make your expertise GROW
• You DARE to go further
• You have the Spirit of CONQUEST
• YOU are Innovative
• YOU HAVE THE SOCIAL MEDIA PROFILE
• TRUST and Respect are your WAY OF LIFE

Join us and Feel WELCOME!

• Training and development opportunities
• Independent and creative work environment
• Excellent teamwork opportunities at successful hotel brands

• Develop and increase traffic through online channels that will improve the overall revenue for the properties and other key financial indicators
• Increase guests satisfaction and improve social media presence
• Managing Trip Advisor, Google+ and OTAs’
• Managing hotels’ social media channels. Analysis of online comments and opinions, reporting and alerting, developing action plans and supporting their implementation
• Content creator - attracting guests with regular animation, content generation - planning and management (on direct and indirect channels)
• Ongoing cooperation with the Distribution Department to increase positive online impact

We are looking for a GEM who lives and breathes social media and truly understands Happy Guest Come Back spirit.

• 2 years’  working experience in a similar role
• University degree (preferably in related field)
• Proficiency in English
• Demonstrable experience leading and managing social media channels, travel sites, booking websites
• Customer service attitude & strong analytical skills and data-driven thinking