Guest Experience Manager

You are someone UNIQUE

You share our PASSION for hospitality

You make your expertise GROW

You DARE to go further

You have the Spirit of CONQUEST

You are innovative

YOU HAVE THE SOCIAL MEDIA PROFILE

TRUST and Respect are your WAY OF LIFE

Join us and feel WELCOME!

• Training and development opportunities
• Independent and creative work environment
• Excellent teamwork opportunities at successful hotel brands

• Develop and increase traffic through online channels that will improve the overall revenue for the properties and other key financial indicators
• Increase guests satisfaction and improve social media presence
• Managing Trip Advisor, Google+ and OTAs’
• Managing hotels’ social media channels. Analysis of online comments and opinions, reporting and alerting, developing action plans and supporting their implementation
• Content creator - attracting guests with regular animation, content generation - planning and management (on direct and indirect channels)
• Ongoing cooperation with the Distribution Department to increase positive online impact 
  

We are looking for a GEM who lives and breathes social media and truly understands Happy Guest Come Back spirit.

• 2 years' working experience in a similar role
• University degree (preferably in related field)
• Proficiency in English
• Demonstrable experience leading and managing social media channels, travel sites, booking websites
• Customer service attitude & strong analytical skills and data-driven thinking