We are looking for:
Head of Collection (m/f)
Work place: Warsaw
Join the financial revolution!
Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!
Your Role
- Leadership: be responsible for the collection strategy and execution in Poland and lead 15+ collection agents
- Operations: design efficient and effective workflows to maximize recovery rates
- Sales: negotiate sales of non-performing portfolios with external partners
- Customer relationship: design and maintain highly professional and efficient customer collection processes
- Analysis: carry out data analysis to facilitate continuous improvement
- Compliance: partner with Legal department to ensure compliance on collection activities
- IT: influence IT development of internal collection software and tools
- You will report to the Country Manager in Warsaw and to the VP Collection in Hamburg
Your Strengths
- 4+ years of experience in consumer collection
- 2+ years of experience in a leadership position in consumer collection, either a specialized agency or in-house Experience in assessing and recovering 8-digit PLN consumer portfolios
- Experience in training collection call center agents
- Comfortable getting work done in remote communication with our HQ in Hamburg
- Independent and autonomous decision-maker
- Strong leadership and people skills
- Highly analytical mindset
- Fluent in Polish and English
