Head of Collection (m/f)

Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!

• Leadership: be responsible for the collection strategy and execution in Poland and lead 15+ collection agents
• Operations: design efficient and effective workflows to maximize recovery rates
• Sales: negotiate sales of non-performing portfolios with external partners
• Customer relationship: design and maintain highly professional and efficient customer collection processes
• Analysis: carry out data analysis to facilitate continuous improvement
• Compliance: partner with Legal department to ensure compliance on collection activities
• IT: influence IT development of internal collection software and tools
• You will report to the Country Manager in Warsaw and to the VP Collection in Hamburg

• 4+ years of experience in consumer collection
• 2+ years of experience in a leadership position in consumer collection, either a specialized agency or in-house
• Experience in assessing and recovering 8-digit PLN consumer portfolios
• Experience in training collection call center agents
• Comfortable getting work done in remote communication with our HQ in Hamburg
• Independent and autonomous decision-maker
• Strong leadership and people skills
• Highly analytical mindset
• Fluent in Polish and English

We want to take good care of our employees - we make sure that your daily work routine is exciting and productive. The Kreditech Group is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team. If you want to be a part of this, here is your chance.

This position at Kreditech Poland is at our office in Warsaw. EU immigration law permits us to accept candidates without an EU work permit only if their profile and applicable work experience is exceptionally strong by the criteria listed above, so it's best if you already have a work permit valid in Poland.